Setting up the Logistiqo App and Sending Shipments or Tours

Preparing the Driver or Warehouse Person in Logistiqo

Before a driver or warehouse person can use the Logistiqo app, the person must be created in Logistiqo.

Go to Employee > Driver/Warehouse Person.

You can either select an existing driver or warehouse person from the table or create a new record by clicking New.

Depending on the use case, you can create for example:

• Own Driver
• External Driver

Fill in the relevant master data and save the record.

Important App Fields

The following fields are especially important for the app connection:

• Company: Defines which company the driver or warehouse person belongs to. For external drivers, select the corresponding subcontractor company.
• Number: Internal number of the driver or warehouse person. This can be relevant if the app is used with login credentials.
• Mobile Number App: This is the most important field for the app connection. The phone number entered here must match the phone number the driver enters in the Logistiqo app.
• Firstname / Lastname: Name of the driver or warehouse person.
• Phone / Mobile / Email: Contact details.
• Inactive: If this option is activated, the driver or warehouse person should no longer be used actively.

After entering or changing the app-related data, click Save.

Mobile Number App

The Mobile Number App field is used to connect the driver or warehouse person in Logistiqo with the Logistiqo app.

The number must match the number entered by the driver in the app.

Important:

• Enter the correct mobile number in Mobile Number App.
• The driver must enter the same number in the app.
• The number should be entered without the leading 0.
• Save the driver or warehouse person after changing the number.

Example:

If the mobile number is normally written as 01516779777, the driver enters 1516779777 in the app.

Setting up the App on the Driver’s Phone

Open the Logistiqo app on the driver’s phone.

The app asks for:

• Subdomain
• Phone Number

Enter the customer subdomain in the Subdomain field.

In the Phone Number field, enter the phone number that matches the Mobile Number App field in Logistiqo.

Enter the phone number without the leading 0.

Then click Validate.

If the subdomain and phone number match the data in Logistiqo, the app can be connected to the correct driver or warehouse person.

Sending a Shipment to the App

To send a shipment to a driver’s app, the driver must be selected in the shipment.

Go to Shipments > Shipment.

Open the shipment that should be sent to the app.

In the shipment, select the driver in the appropriate driver field, for example in the service row or the driver field used by your shipment process.

Then click Save.

After the shipment is saved, the driver receives the shipment with the relevant details in the Logistiqo app.

Sending a Tour or Manifest to the App

Tours can also be sent to the app through the manifest.

Go to Shipments > Manifest.

Open the manifest or create a new one.

Select the driver who should receive the tour on the app.

If required by your workflow, set the appropriate manifest status or release the manifest for the driver.

Then click Save.

After the manifest is saved, the driver receives the tour in the Logistiqo app with the related shipment details and the defined order.

Common App Connection Issues

If the driver does not receive shipments or cannot connect the app correctly, check the following points first:

• The Mobile Number App field is empty.
• The phone number in Mobile Number App does not match the number entered in the app.
• The driver entered the phone number with a leading 0.
• The wrong subdomain was entered in the app.
• The driver or warehouse person record was not saved after changing the number.
• The wrong driver was selected in the shipment or manifest.
• The driver or warehouse person is marked as Inactive.
• If app login is used, the Number field is missing or incorrect.
• The required settings or permissions for the driver or warehouse person are not activated.

Important Notes

The app connection depends mainly on the correct assignment between Logistiqo and the app.

Before sending shipments or tours to the app, check especially:

• the driver or warehouse person exists in Logistiqo
• the Mobile Number App is entered correctly
• the driver enters the same number in the app
• the number is entered without the leading 0
• the correct subdomain is used
• the correct driver is selected in the shipment or manifest
• the driver or warehouse person is not inactive

If the app does not connect correctly, the first thing to check is usually the Mobile Number App field in Employee > Driver/Warehouse Person.