This guide explains the available support and help options for Logistiqo users and administrators.
Logistiqo provides different ways to get help depending on the type of question. General usage questions can often be answered directly through the Help Center or the Resource Center inside Logistiqo. Technical support requests are submitted by administrators through the official support channels.
Public Help Center
The public Help Center is available at:
It contains articles, guides, explanations, and answers to frequently asked questions about Logistiqo.
The Help Center is useful for general questions about:
- setup and administration
- master data and contacts
- daily workflows
- the Logistiqo app
- special workflows and integrations
- billing and subscriptions
The Help Center also supports AI-assisted search. You can enter a question in the search field and receive a direct answer as well as suggestions for relevant articles with more detailed information.
Resource Center inside Logistiqo
The Resource Center is available directly inside Logistiqo.
It provides guided in-app flows that explain selected functions step by step. These flows appear directly in the application and guide users through important parts of the system.
The Resource Center is especially useful for:
- first steps in Logistiqo
- recurring workflows
- new features
- functions that are not used every day
- quick assistance during daily work
The Resource Center is intended for general guidance inside the application. It does not replace a technical support request.
Support Requests by Administrators
Technical support requests should be submitted by administrators.
Administrators usually have the necessary permissions and overview of users, settings, workflows, and affected records. This helps make support requests more complete and easier to process.
A support request should include as much relevant information as possible, for example:
- affected shipment numbers
- screenshots or error messages
- a description of the expected behavior
- a description of the actual behavior
- information about when the behavior started
Providing concrete examples helps the Logistiqo team review the issue reliably and process the request efficiently.
Support Form
Administrators can submit support requests through the official support form in the Logistiqo Help Center.
The form helps collect the most important information about the request. After submission, the request is reviewed by the Logistiqo team and processed depending on the cause.
Depending on the issue, the result may be:
- a response with further information
- a configuration adjustment
- a technical review
- a correction in a future program version
Phone Assistant
Administrators can also use the Logistiqo Phone Assistant to submit a support request by phone.
The Phone Assistant is available 24/7 at: +49 8064 7023990
It records the request in a structured way and forwards the information to the Logistiqo support team.
Please note that the Phone Assistant is used for intake and documentation of support requests. Direct technical solutions, immediate program changes or individual process consulting during the call are not part of standard support.
General Notes
For general questions, users should first use the Help Center or the Resource Center inside Logistiqo.
For technical issues, incorrect data, missing permissions, error messages, or unexpected behavior, users should contact their internal administrator.
Our goal is to process support requests reliably, clearly, and professionally.